We are seeking a welcoming, organised and customer-focused Front of House professional to create a positive experience for every visitor, guest and colleague. You will be the first point of contact, representing the organisation with warmth, confidence and professionalism while ensuring the reception and front-of-house areas operate smoothly.

Your responsibilities will include greeting and assisting visitors, managing arrivals and departures, answering telephone and email enquiries, and providing accurate information in person and remotely. You will maintain visitor records, issue passes where required, notify relevant team members of arrivals and ensure that all front-of-house procedures are followed consistently.

You will also support the day-to-day presentation and coordination of the premises. This may include managing meeting room bookings, preparing spaces, receiving deliveries, monitoring supplies, liaising with contractors and reporting maintenance or security issues promptly. You will contribute to a clean, safe and professional environment, following relevant health and safety, confidentiality and safeguarding requirements.

The successful candidate will have experience in a customer-facing, reception, hospitality, administration or similar role. Excellent communication and interpersonal skills are essential, along with a calm and helpful approach when dealing with competing priorities or challenging situations. You should be confident using standard computer systems, including email, calendars and basic record-keeping tools, and be able to learn new systems quickly.

We are looking for someone who is reliable, well presented and attentive to detail, with the initiative to work independently while contributing positively to a wider team. Flexibility is important, as the role may involve varied working patterns and occasional support for events or operational requirements. In return, you will have the opportunity to develop your skills in a friendly, professional environment where high standards of service and teamwork are valued.